Assessor Resource
SIRXSRM806
Manage and transform sales and service programs
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency supports the needs of senior managers and business owners who have significant responsibility for driving change and process improvement within a service organisation.
This unit describes the performance outcomes, skills and knowledge required to identify, analyse and put in place strategies to transform aspects of the business’s operations.
The unit addresses the diagnosis of the need for change in order to improve the operations of the business, together with the ability to plan and implement effective new programs and services.
The unit requires the demonstration of effective analytical skills and high-level communication skills, as well as the ability to craft effective solutions and apply specific understanding of retailing.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)